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Frequently Asked Questions

What is ParkGuard’s mission?

At ParkGuard, originating in Toronto, Canada we wanted to combat the unfortunate increase vehicle and home crimes we set out on our mission to make advanced security accessible to everyone. We strive to protect what matters most—your home, your vehicle, and your peace of mind—through innovative products and a commitment to efficient service.

What makes ParkGuard’s security products unique?

At ParkGuard, we specialize in security solutions for homes and vehicles, offering the most advanced features like 4K UHD resolution, AI-powered motion detection, and GPS tracking. Our products are designed for reliability and ease of use, ensuring peace of mind wherever you are!

Are your dash cams easy to install?

Yes! Our dash cams are designed for simple installation. They come with clear instructions and all the necessary accessories, such as mounting brackets and cables. Most customers can set them up within minutes without professional help.

Do your home security cameras work at night?

Absolutely. Our home security cameras feature advanced night vision technology, providing clear video footage even in complete darkness. You’ll always have a watchful eye on your property, day or night.

Do your dash cams record while the car is parked?

Yes, our dash cams include a 24-hour parking mode feature, which activates when motion or impact is detected, ensuring your vehicle is protected even when you're not driving.

Can I view my security camera footage remotely?

Yes, all our cameras are equipped with Wi-Fi connectivity, allowing you to view live or recorded footage via a mobile app. Stay connected to your home or vehicle from anywhere in the world.

How long will it take to receive my order?

At ParkGuard, we prioritize quality and care in preparing every order. Delivery within the U.S. typically takes 7-15 business days, ensuring your product arrives securely and in perfect condition. We’ll provide you with a tracking number so you can follow your order’s journey right to your doorstep. Thank you for your patience as we deliver the protection you deserve!

30-Day Return Policy

At ParkGuard, we want you to be completely satisfied with your purchase. If you’re not, you can return your item within 30 days of delivery for a refund or exchange, provided it meets the following conditions:

1. Eligibility for Return:

  • Items must be in their original condition, unused, and in the original packaging.
  • Include all accessories, manuals, and other components.

2. Non-Returnable Items:

  • Items damaged due to misuse or improper handling are not eligible for return.
  • Custom or final sale items cannot be returned.

3. Return Process:

  • Contact us at [your email address or phone number] to initiate the return.
  • You will receive instructions and a return authorization if your request is approved.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the item is received.

5. Refunds:

  • Once we receive and inspect the item, refunds will be processed to the original payment method within 5-7 business days.